Product Support Engineer

The Product Support Engineer provides frontline technical and functional support for Cornerstone’s solutions, troubleshooting problems and delivering an outstanding support experience across multiple channels.

Requirements

• A strong customer-centric mindset with a passion for solving problems
• Experience in a customer support or service environment (ideally SaaS)
• Excellent verbal and written communication skills
• Patience, active listening, and the ability to de-escalate challenging situations
• Strong organizational skills and comfort working with SLAs, processes, and support tools
• Ability to multitask and remain effective under pressure