Service Delivery Manager (m/w/*)
RELEX SolutionsMasovian Voivodeship, Poland • Germany
Posted October 9, 2025
Full Time
About the Company
RELEX Solutions offers a unified platform for retail, manufacturing, and supply chain planning powered by AI technology. Our services include demand forecasting, replenishment, merchandising, pricing optimization, and analytics across the entire value chain. Companies like ADUSA, AutoZone, and The Home Depot rely on RELEX to enhance product availability, boost sales, improve sustainability, and drive profitable growth through actionable insights and agile solutions.
Job Description
RELEX Solutions is seeking a Service Delivery Manager (m/f/*) to support its team in Poland and Germany. This role involves proactive customer engagement, ensuring service fulfillment and SLAs, monitoring performance, managing budgets and quality, and handling incident management. The ideal candidate will have a strong understanding of IT service management processes and excellent communication skills.
Requirements
- Completed academic degree in Economics or equivalent training
- 3+ years of experience as a Service Delivery Manager (m/f/*) or similar position
- Good understanding of IT service management processes (ITIL, IT-Change-Management)
- Knowledge of ITSM tools like Jira
- Experience with gateway between IT and customer
- Initiative and strong communication skills in German, English & Polish
- Pragmatic readiness for travel (1-2x/month)
Benefits
- High autonomy
- Flat hierarchies
- Balanced work-life balance
- Continuous award as a top company