Customer Solutions Consultant
Red EnergyMelbourne, Victoria, Australia • Melbourne, Victoria, Australia
Posted October 8, 2025
Full Time
About the Company
Red Energy is an award-winning, 100% Australian-owned electricity provider with a reputation for excellent customer service.
Job Description
Red Energy is seeking a customer-focused team player to join their Customer Service team. The role involves handling a high volume of inbound calls, resolving customer queries, and managing account information. It's a fast-paced, rotating position with a hybrid work model and opportunities for career development.
Requirements
- 12 months experience in a fast-paced customer service environment
- Proficient in navigating systems and resources
- Excellent written and verbal communication skills
- Demonstrate resilience and remain positive
- Strong problem-solving and analytical thinking
- Ability to remain calm under pressure
- Positive attitude and willingness to self motivate
Benefits
- Fixed annual pay increase
- KPI-based bonus potential
- Parental leave
- Additional annual leave options
