Join Our Team at RecruitGo
RecruitGoManila, Philippines • Philippines
Posted August 18, 2025
Full Time
About the Company
RecruitGo offers an end-to-end remote hiring platform and Employer of Record services, streamlining the recruitment process to save time and money. Our platform integrates multiple channels, making it easier for businesses to expand into new markets while maintaining efficiency.
Job Description
RecruitGo is seeking a Knowledge Management Specialist based in the Philippines to create and maintain online knowledge bases. This role involves translating complex technical information into clear content for customers, organizing content effectively, and collaborating with various teams. The ideal candidate will have strong communication skills and a proven ability to work independently in a team environment.
Requirements
- Strong understanding of Knowledge Management principles, especially in service delivery environments.
- Content design and enablement expertise, including creating visual guides and training materials.
- Proven experience in technical writing, content creation, or documentation (preferably within a SaaS or software environment).
- Strong written communication skills with exceptional attention to detail.
- Ability to understand complex software features and explain them in plain language.
- Experience working with knowledge base platforms (e.g., Zendesk Guide, Freshdesk, Confluence, or similar).
- Familiarity with content structuring, SEO for help articles, and version control of documents.
- Ability to work independently while collaborating with cross-functional teams.
- Previous experience in the dental, healthcare, or SaaS industry is highly desirable.
Benefits
- Competitive salary
- Work-from-home environment
- Diverse and challenging work
- Inclusive and diverse workplace
- Ongoing learning and development
