Analista de Customer Success Pleno (Atendimento e Relacionamento) - Ecossistema TOTVS

We are looking for a Senior Customer Success Analyst to join our team and help drive growth and innovation in our ecosystem. The ideal candidate will have experience managing large account portfolios in B2B technology companies and be able to analyze and interpret data to support decision-making.

Requirements

• Empathy and flexible communication to deal with different client profiles
• Organization to manage multiple demands, contacts, and information efficiently
• Experience as a CS manager of large account portfolios in B2B technology companies
• Experience in performing complex financial negotiations and following revenue metrics
• Resilience and adaptation to act in a dynamic environment with rapid changes
• Ability to analyze and interpret data to support decision-making

Benefits

• Well-being integral
• Pluralism