Member Relationship Manager

Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We're obsessed with member experience!

Requirements

• 5+ years of experience in customer experience, customer success, member engagement, or a similar role
• BS or BA from a leading university
• Strong communication skills — able to engage members with empathy, build rapport, and elicit honest feedback
• Analytical mindset: comfortable working with both qualitative and quantitative data to detect trends, draw insights, and make recommendations
• Cross-functional collaboration skills: able to work across Product, Engineering, and Support to translate insights into action
• Experience with feedback collection and member journey mapping (surveys, interviews, feedback mechanisms, journey maps, retention initiatives)
• A member-centric mindset: you care deeply about understanding members’ needs, and you believe in shaping the product and experience around them

Benefits

• Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
• 401(k): Retirement savings program to support your future
• Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
• Parental Leave: Comprehensive leave policy for growing families
• Meals: Select meals covered throughout the week
• Fitness: Monthly movement stipend
• Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
• Annual Compensation Reviews: Salary and equity refreshes based on performance
• Boomerang Program: After two years at Range, you can take time away to start your own company. We’ll hold your spot for 6 months - and pause your equity vesting, which resumes if you return