Customer Service Team Leader-Internal

We are seeking a motivated and experienced Team Leader to oversee and guide our customer service team. The ideal candidate will be responsible for managing daily operations, coaching team members, and ensuring exceptional service delivery to meet customer needs and business objectives.

Requirements

• Proven experience in a customer service leadership role, preferably within retail, manufacturing, or similar industries
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Proficient in CRM software, Microsoft Office, and performance management tools
• Ability to manage multiple priorities and lead a team in a fast-paced environment
• Customer-focused attitude with a commitment to excellence

Benefits

• Medical Aid allowance
• Provident fund (self-funded)
• Group life
• Funeral cover