Senior Associate - B ( Campaign Specific)

We're looking for a Senior Associate to oversee inbound customer inquiries via phone, chat, or email, ensuring high-quality resolutions while mentoring junior agents. The role focuses on enhancing customer loyalty through empathetic support and efficient problem-solving in a retail environment.

Requirements

• Handle complex customer issues
• Maintain productivity metrics
• Process transactions
• Provide team guidance
• Escalate issues to supervisors as needed

Benefits

• Medical Aid allowance
• Proident fund (self-funded)
• Group life
• Funeral cover