Software Support Engineer II
QualtricsMasovian Voivodeship, Poland • Milwaukee, Wisconsin, United States
Posted October 10, 2025
Full Time
About the Company
Qualtrics is a leading provider of Experience Management software, offering solutions for online surveys, market research, consumer and employee feedback, and product experience. Founded in 2002, the company serves over 19,000 clients globally, dedicated to closing experience gaps through innovative technology and a focus on empathy in business. Qualtrics is known for its commitment to high-performing teams and exceptional customer service.
Job Description
Qualtrics is seeking a Software Support Engineer II to join their team, focused on customer experience and high-performance team building. The role involves troubleshooting, implementing fixes, and collaborating with other teams to improve the quality of their products and systems. Qualtrics is a leading provider of cloud-based experience management solutions for brands globally.
Requirements
- Triage and analyze customer reported issues
- Investigate application code and application logs
- Implement fixes or provide necessary information to application engineers
- Design and implement tools and reports
- Use existing tools and reports
- Cooperate with Engineering, Customer Success, and Product Management
- Identify trends in application quality and performance
Benefits
- Annual Leave
- Private Medical Insurance
- Commuter Assistance
- Savings Plan
- QED PROGRAM
- Wellness
- Multispot cards
- Flexible work model
- Hybrid work model
