Support Engineer II
EmburseBarcelona, Catalonia, Spain
Posted November 11, 2025
Full Time
About the Company
Emburse is a company that helps organizations manage corporate expenses and invoices, automating manual tasks and saving users' time.
Job Description
Emburse is looking for a Support Engineer II to join their Global Customer Support team. The role involves troubleshooting complex SaaS issues, collaborating with Product and Engineering teams, and providing exceptional service to customers. The position is hybrid, with three days per week in the Barcelona office and three days remote.
Requirements
- Proven experience supporting SaaS platforms
- Proficiency with SQL for data analysis and troubleshooting
- Familiarity with AWS, logging tools, and cloud-based monitoring
- Comfortable using the Linux command line for diagnostics and data checks
- Exposure to Python or another scripting language for automation or analysis
- Hands-on experience with Zendesk, Jira, Confluence, Slack, and Zoom
- Understanding of web technologies such as HTTP, REST APIs, and JSON
- Excellent written and verbal communication skills in English
- Strong problem-solving mindset, attention to detail, and ability to stay calm under pressure
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
