HelpDesk Technician- 4x10 Shift

QualityIP is seeking a HelpDesk Technician for a 4x10 shift position. The ideal candidate will have strong communication and technical proficiency skills to work with a collaborative team. The position involves rapidly diagnosing and resolving client issues, providing technical assistance, and collaborating with IT colleagues.

Requirements

• Fundamental understanding of Windows Server
• Experience with remote access technologies
• Knowledge of antivirus software and basic Windows networking
• High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
• Proven experience as a HelpDesk Technician or in a similar role
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Benefits

• Competitive salary with performance-based incentives.
• Medical Mutual Health Insurance with HSA & ancillary benefits.
• John Hancock Retirement Account – Simple IRA with 3% company match.
• Flexible scheduling options.
• Paid Time Off.
• Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
• Crewhu employee recognition and peer-to-peer recognition platform, where team members can celebrate achievements and recognize each other’s contributions.
• Free company apparel.
• Microsoft Workplace Discount.
• Keeper Password Manager.
• CompTIA content & exam voucher discounts.