Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker
QontoParis, Ile-de-France, France • Berlin, Germany • Milan, Lombardy, Italy • Barcelona, Catalonia, Spain • Belgrade, Central Serbia, Serbia
Posted October 13, 2025
Full Time
About the Company
Qonto is a leading fintech company founded by Alexandre Prot and Steve Anavi in 2017, offering a SaaS-based banking solution for SMEs to enhance business success. With a strong international presence and over €622m in funding from top investors, Qonto provides innovative financial tools that prioritize user experience and efficiency, making it a distinctive player in the European market.
Job Description
Qonto is a finance workspace delivering Europe’s leading finance tools to SMEs. They are seeking a Customer Care Onboarding specialist (🇳🇱 & 🇩🇪) to guide and support new Dutch and Belgian customers, focusing on smooth onboarding and exceptional support. This role involves customer voice feedback, internal process improvements, and collaborating with internal teams to improve the onboarding experience. The company is a rapidly growing fintech company with a focus on diversity and inclusion.
Requirements
- Experience up to one year in customer support or client challenges
- Native or near-native proficiency in Dutch & Flemish
- Fluent in English
Benefits
- Tailor-made career track
- Inclusive work environment
- Competitive salary
- Meal vouchers
- Public transportation reimbursement
- Health insurance
- Employee well-being initiatives
- Childcare benefits
- Flexible working
- Team events
