IT Support Analyst
Q2Austin, Texas, United States
Posted November 18, 2025
Full Time
About the Company
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Job Description
Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, and events, and monitor their status through resolution while keeping internal customers up to date with status.
Requirements
- Provide excellent first contact customer service to our internal customers
- Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction in a fast paced work environment
- Configure, test, and distribute workstations to employees
- Maintain, expand and improve Helpdesk knowledge base documentation
- Perform regular file archival and data migrations as necessary
- Participate in rotating on-call shifts approximately once per month and after hours support during shift
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”