Tier 2 Technical Support Specialist
Pure IT CUSOTexas, United States
Posted December 3, 2025
Full Time
About the Company
We're a collaborative and friendly team that supports each other, with opportunities for growth, training, and certification support.
Job Description
We're a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. We're looking for a Tier 2 Technical Support Specialist to join our team.
Requirements
- 2+ years of IT support experience in an MSP or similar environment
- Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs)
- Experience with backup and disaster recovery solutions like Veeam and/or Zerto
- Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik)
- A knack for troubleshooting, problem-solving, and thinking on your feet
- Excellent communication skills
Benefits
- Competitive salary
- Great benefits
