Tier 1 Technical Support Specialist

We're a growing Managed Services Provider (MSP) looking for a Tier 1 Technical Support Specialist to provide frontline technical support to managed service Credit Union users. As a tech-savvy problem solver with a passion for customer service, you'll troubleshoot and resolve basic hardware, software, and system issues via phone or remote access.

Requirements

• Provide first-level technical support for hardware, software, and system-related issues of low to moderate complexity.
• Respond to user inquiries and troubleshoot problems via phone, email, or remote support tools.
• Install software and perform basic hardware diagnostics and testing remotely
• Use remote access tools and company-issued equipment to support end users when required
• Execute commands and monitor system performance to verify proper operation and identify errors
• Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain daily records of support activities, incidents, and corrective actions taken
• Reference technical documentation and manuals, collaborate with users, and perform diagnostics to resolve issues.

Benefits

• Competitive salary
• Great benefits
• Opportunities for growth, training, and certification support
• Flexible work environment with a mix of remote and on-site support