Appraises vehicle damage to determine cost of repair for insurance claim settlement. Prepares accurate and thorough estimates to enable the shop to achieve profit benchmarks.
Requirements
- Greets each customer in a cheerful, positive manner.
- Educates each customer about the process of getting a vehicle repaired.
- Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage.
- Prepares all estimate in an accurate and efficient manner.
- Estimates cost of labor and parts to repair or replace each damaged item.
- Orders parts needed for repair order.
- Reviews repair cost estimates with body shop manager or foreman.
- Determines feasibility of repair versus replacement of parts.
- Evaluates practicality of repair as opposed to payment of vehicle market value before accident.
- Prepares insurance forms to indicate repair cost estimates and recommendations.
- Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles.
- Monitors and maintains body shop sales performance standards and sales goals.
- Negotiates an agreed price on every job that ensures the company's ability to earn a profit.
- Verifies that all signatures, work authorizations, powers of attorney, and pre-inspection checklists have been obtained prior to initiating the repairs.
- Documents all special information on the Job File Jacket or in the computer, or both.
- Contacts customers upon receipt of parts and schedules work in a timely and efficient manner.
- Gives accurate promised times and notifies customers immediately of any changes or delays.
- Monitors progress and completion of vehicles in the shop and calls customers as necessary.
- Develops a follow-up system for all estimates not captured and for all completed jobs.
- Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
- Completes and closes all repair orders and files repair orders and related documents.
- Verifies insurance payment, rental authorization and balance due prior to release of vehicles.
- Reviews all billing documentation, including final bill, supplements, invoices and any special notes to ensure that everything is in order prior to delivery of vehicle.
- Prepares final billing for completed repair orders.
- Establishes and maintains good relationships with insurance adjusters.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Keeps current on all training requirements; such as GM training, Compliance training and other training as assigned by manager.
- Uses proper safety equipment as needed or required.
- Maintains an appropriate dress code that characterizes professionalism and trust.
- Attends daily meetings to report status of repair orders.
- Keeps work area neat and clean.
- Sets a good example by maintaining a healthy work demeanor and cooperating with other managers and fellow employees in a positive spirit of teamwork.
