IT Support Services I - Help Desk

Courser is seeking a skilled IT Support Services professional to deliver outstanding technical assistance to employees and clients. The role involves diagnosing, troubleshooting, and resolving hardware, software, and network issues, providing excellent customer service, and collaborating with other IT team members. Strong analytical, technical, and communication skills are essential.

Requirements

• Provide frontline IT support.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update operating systems and hardware.
• Manage user accounts, including setting up new accounts and password resets.

Benefits

• Competitive benefits package
• Medical, dental, vision, and life insurance
• Flexible PTO
• Gym reimbursement
• Amazon Prime reimbursement
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs