IT Helpdesk Service Technician
AssistRxPhoenix, Arizona, United States • Orlando, Florida, United States
Posted October 9, 2025
Full Time
About the Company
AssistRx has engineered the perfect blend of technology and talent to provide life sciences organizations with an advanced therapy initiation and patient support solution that improves patient uptake, visibility and outcomes. Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support, patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards. As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what advanced specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
Job Description
AssistRx is seeking an IT Helpdesk Service Technician to provide in-person and remote support to staff in Orlando. This role involves a range of IT disciplines, from telephony and desktop support to issue resolution and system enhancements. The position is also an escalation path for other IT support team members and will focus on providing excellent user experience.
Requirements
- Outstanding customer service skills
- Desktop support experience with Windows 10 and Mac OS
- Troubleshooting hardware and software problems
- Knowledge of Microsoft Office 365
- Demonstrated ability to document configurations and processes
- Ability to participate on on-call rotation
- Mindfulness of security disciplines
- Work with difference personality types
Benefits
- Medical, dental, vision, life, & short-term disability insurance
- 401(k) with immediate vesting
- AssistRx, Inc. is proud to be an Equal Opportunity Employer
