Customer Success Manager

Prove is a mobile-first economy company that uses phone-centric identity tokenization and passive cryptographic authentication solutions. The Customer Success Manager oversees the customer retention process, streamlining the customer experience and building strong customer relationships.

Requirements

• 3 to 5 years in a customer facing role such as account management or sales
• Excellent project management and long-term account planning skills
• Strong written and verbal communication, documentation, presentation, interpersonal, and customer service skills
• Possess experience within a highly regulated market (i.e. Fintech, Insurance, Retail)
• Knowledge of digital identity and Authentication strongly preferred
• Prefer selling strategies and negotiations skills
• Aptitude and passion for technology, KPIs, data, business cases
• Excellent ambition and desire to grow and expand your career
• Track record of building and maintaining successful client relationships
• Experience in cybersecurity, fintech, or fast-growing startup is required

Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)