2nd Line Support Engineer
ProCookGloucester, England, United Kingdom
Posted March 3, 2026
Full Time
About the Company
ProCook is a B Corp certified company committed to ethical practices and sustainability, and has been recognised as a Great Place to Work for 4 consecutive years
Job Description
Due to continued growth and the opening of new ProCook stores nationwide, we’re excited to introduce a newly created 2nd Line Support Engineer role within our expanding IT team.
Requirements
- Proven 2nd Line IT Support experience in a hands-on environment
- Strong communication and customer service skills
- Proactive mindset with experience in preventative maintenance and vendor management
- Able to organise workload effectively and support users remotely
- Full, valid UK driving licence and access to your own vehicle
Benefits
- Free parking on-site
- Free gym access on-site
- Unlimited coffee and tea throughout the day
- Free fresh fruit and cake daily
- Subsidised meals - breakfast and lunch
- Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
- 2 x Annual paid volunteering days
- Employee Assistance Programme
- Cycle to work scheme
- Friends and Family Referral Scheme
- 33 Days Annual Leave (including bank holidays)
- Discretionary bonus scheme of up to 15%
- B Corp certified company committed to ethical practices and sustainability
- A company recognised as a Great Place to Work for 4 consecutive years
- Disability Confident Leader
- Hotel stays, food, and fuel covered when traveling for work as per our expenses policy
