Knowledge Management Specialist (GenAI Chatbot & Training)

We're looking for a Knowledge Management Specialist to optimize our digital customer support and shape the behavior of our AI-powered chatbots. As a key member of our team, you'll play a crucial role in delivering seamless and personalized interactions across our global retail platforms.

Requirements

• Experience working with AI tools, NLP concepts, or chatbot training
• Exposure to customer support, CX, or knowledge management
• Data-driven mindset
• Experience working alongside technical teams and familiarity with technical tools or system workflows
• Proactive problem solver

Benefits

• Prezzeeversary Leave
• BirthYay Leave
• Novated Car Leasing
• ClassPass Membership
• Office Allowance
• Flexible Work Perks
• Prezzee Staff Discounts
• Wellbeing Support
• Learning & Development
• Employee Resource Groups
• Parental Leave