Knowledge Management Specialist (GenAI Chatbot & Training)

We're looking for a Knowledge Management Specialist to optimize our digital customer support by strengthening our knowledge management systems and shaping the behaviour of our AI-powered chatbots.

Requirements

• Experience working with AI tools, NLP concepts, or chatbot training
• Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
• Experience working alongside technical teams and familiarity with technical tools or system workflows
• A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
• A proactive problem solver who thrives in fast-paced environments and enjoys improving customer experiences

Benefits

• Prezzeeversary Leave
• BirthYay Leave
• Novated Car Leasing
• ClassPass Membership
• Office Allowance
• Flexible Work Perks
• Prezzee Staff Discounts
• Wellbeing Support
• Learning & Development
• Employee Resource Groups
• Parental Leave