Customer Support Specialist

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Requirements

• 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
• Proven ability to troubleshoot and resolve complex technical and functional issues
• Strong understanding of payment processing concepts, including local payment methods
• Excellent problem-solving, analytical, and critical-thinking skills
• Exceptional written and verbal communication skills in English
• Proficiency in using support ticketing systems (Zendesk, Freshdesk)
• Strong customer-centric approach with a genuine desire to help and advocate for clients
• Ability to work as a team as part of a global, cross-functional team
• Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment

Benefits

• Hybrid working with 3 days/week on-site expectation
• 10-day holiday allowance
• Work from abroad policy
• Meal vouchers (SiVale) - MXN 3000 per month
• Insurance (major and minor health insurance, life insurance, and travel insurance)
• Enhanced family leave
• Gym membership with contribution towards costs
• Mental Health Platform with one-on-one therapy, chat therapy, and more