Helpdesk Support Engineer 1
Point72Bengaluru, Karnataka, India
Posted August 5, 2025
Full Time
About the Company
Point72 is a leading global alternative investment firm founded by Steven A. Cohen, renowned for its over three decades of investing experience. The company specializes in delivering superior returns through a blend of fundamental and systematic investing strategies across various asset classes and geographies. Point72 distinguishes itself by fostering an investor-led culture that prioritizes the long-term growth of its talented team.
Job Description
Point72 is seeking a Helpdesk Support Engineer to deliver outstanding remote customer service and technical support to employees. The role involves troubleshooting technology issues, documenting incidents, and collaborating with various teams to enhance service delivery. The Technology group at Point72 is focused on improving IT infrastructure and embracing agile methodology to provide exceptional end-user experience.
Requirements
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in technology, computer science, or a related discipline.
- Proficiency in troubleshooting Microsoft Windows/Apple MacBook systems and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms such as Bloomberg and Neovest.
- Ability to work independently and collaboratively within a global team, maintaining composure in high-pressure environments.
- Strong scripting and automation skills using tools like PowerShell and Splunk are advantageous.
- Commitment to the highest ethical standards.
