Pediatric Urgent Care- Front Desk Associate (Per-diem) District Heights, MD

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience.

Requirements

• Greet families professionally both in person and on the phone
• Answer patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• Support patient care quality initiatives as directed
• Coordinate escalations and urgent issues to ensure timely and complete resolutions
• Collaborate and communicate with site leadership to facilitate management of complex patient issues
• Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
• Executes other duties as assigned