Pediatric Urgent Care- Front Desk Associate (Full-Time) Annapolis, MD

The Front Desk Associate role is an opportunity for the right candidate to engage with families to provide a welcoming, First-class Experience. The individual must be able to carry out all front desk functions and manage administrative tasks for the medical team.

Requirements

• Greet families professionally both in person and on the phone.
• Answer patient/family questions to the best of ability and/or seek clarification and instruction when needed.
• Support patient care quality initiatives as directed.
• Coordinate escalations and urgent issues to ensure timely and complete resolutions.
• Collaborate and communicate with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.