Customer Adoption Manager
PlexusMelbourne, Victoria, Australia
Posted January 23, 2025
Full Time
About the Company
Plexus is a global leader with over 20,000 employees specializing in design, development, supply chain solutions, manufacturing, and aftermarket services for complex products across various industries. The company offers comprehensive solutions throughout a product’s lifecycle, emphasizing regulatory expertise, healthcare, industrial, commercial, communications, and aerospace sectors. Plexus is known for delivering customer service excellence through innovative and tailored approaches.
Job Description
Plexus, a fast-growing global legal tech business, is seeking a Customer Adoption Manager to join their dynamic team. This role will focus on delivering exceptional implementation experiences, driving customer adoption, and ensuring the success of customised solutions for clients. The ideal candidate is proactive, detail-oriented, and passionate about problem-solving and process improvement. Plexus offers a hybrid work model, career development opportunities, and a chance to make a real impact in the legal tech industry.
Requirements
- 3+ years' experience in onboarding, implementation, or customer success — ideally in SaaS or enterprise tech
- Strong project and stakeholder management skills with a natural bias for execution
- Confident communicator and facilitator, comfortable leading change in complex organisations
- Commercial mindset and customer-first approach
Benefits
- Take ownership
- Work at pace
- Create difference
- Key role, massive impact
- Grow with us
- Mentorship matters
- Hybrid Work Model
- Career development
