Head of Customer Operations UK

The Head of Customer Operations will work directly for the Director, PLEXSYS UK, representing PLEXSYS UK and interacting with internal and external customers of PLEXSYS M&S software products, services and systems. They will be responsible for managing several different areas of Customer Operations, developing strong customer relations, and deputising for the Director in periods of absence.

Requirements

• Bachelor's degree in a related field, or equivalent number of years' experience
• Previous experience working in the MoD or knowledge of MoD operations
• Proficiency with Microsoft Office products such as Word and Excel
• Experience in managing diverse teams, client relationships, client expectations and project timelines
• Strong Communication skills (written and verbal)
• Experience of the concepts and principals underpinning Live, Virtual and Constructive systems for Training or Test and Evaluation
• An efficient, structured approach to status reporting to a range of stakeholders
• Proven multitasking ability; incisive analytical thinking; details-oriented approach to planning and quality assurance; excellent verbal and written communication skills
• Proven business and management experience in the defence sector
• Hold, or have the ability to hold, Security Clearance – Secret or above

Benefits

• Opportunity for professional growth and global exposure
• Due to the nature of elements of the role, applicants must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years.
• Guaranteed interview scheme for service leavers, reservists and military spouses or partners