Technical Customer Account Manager

Planful is looking for a Technical Customer Account Manager to manage routine customer account tasks and support global clients in adopting new features.

Requirements

• 3-5 years of experience in a customer-facing role, ideally within SaaS or technical support.
• Background in Accounting or Finance preferred.
• Ability to learn new software quickly and clearly communicate product features;
• Strong verbal and written English, with the ability to explain technical concepts simply and clearly.
• Experience handling administrative tasks such as user management, account setup, and customer training.
• A proactive, customer-focused approach to engagement and relationship building.
• Comfortable working in a fast-paced environment and willingness to learn and grow.

Benefits

• Volunteer days
• Birthday PTO
• Company-wide Wellness Days
• Supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Home office setup allowance
• Monthly reimbursements for Wi-Fi and cell phone expenses