Junior (Associate) IT Support Engineer
PipedriveLisbon, Portugal
Posted August 1, 2025
Full Time
About the Company
Pipedrive is a leading sales CRM platform founded in 2010, used by over 100,000 companies worldwide to drive small business growth. The company offers cloud-based sales pipeline software and is headquartered in New York with offices globally. Backed by prominent investors including Vista Equity Partners and Bessemer Venture Partners, Pipedrive provides an effective solution for managing the sales process.
Job Description
We're looking for an associate IT support engineer to support our internal customers and stakeholders in our Lisbon office. The role involves improving and maintaining endpoint security and access control solutions, executing defined tasks, and working on projects that deliver value to our business stakeholders.
Requirements
- At least one year of experience in IT support
- Strong communication skills with effective listening and interpretative abilities
- Knowledge of endpoint management and business applications
- Experience working within processes to deliver defined support solutions
- Familiarity with troubleshooting support issues
- Experience working as part of a team
- Basic-level proficiency with platforms such as Atlassian (Jira, Confluence), Okta, Google Workspace, Jira Service Management, MDM tools, and Slack
Benefits
- Flexible hours
- Wellness perks
- SWAG
- Performance-based bonuses
- 28 paid leave days
- Well-being days
- Compassionate leave
- Pawternal leave