Technical Customer Success Manager (US Based)
PhotoroomNew York, New York, United States
Posted November 12, 2025
Full Time
About the Company
Photoroom is a profitable, remote-friendly company that has raised Series B funding and aims for 40% year-over-year growth.
Job Description
We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach. You will work closely with our largest customers to guide them from onboarding through to adoption, ensuring their satisfaction and uncovering expansion opportunities.
Requirements
- Proven ability to manage Enterprise or high-value SaaS customer accounts and drive their success
- Familiarity with technical frontend and backend development concepts
- Experience providing first-line technical troubleshooting
- Strong communication and organizational skills
- Ability to work independently and reliably
Benefits
- Flexible work from anywhere on the East Coast of the US within a 1.5-hour train/flight from NYC
- Regular team gatherings and social events
- 20 days annual leave plus local public holidays
- Competitive equity package with stock options
- $1,000 one-time home office grant or $400 per month co-working space stipend
- $1,000 annual learning and development budget
- Private health insurance
- Access to personalized mental health support
- Sports and cultural activities reimbursement