Third Level Support Engineer

Phenospex is looking for a 3rd Level Support Engineer to provide expert, third-level technical after-sales support to their global customer base and drive product improvement. The successful candidate will have a technical background, excellent analytical and problem-solving skills, and experience in a similar technical role.

Requirements

• Bachelor's degree in Computer Science, Industrial Automation, Engineering, or a related technical field
• 1–3 years of professional experience in a similar technical role
• Excellent technical aptitude and strong programming skills (C/C++ preferred)
• Proficiency with Linux (Debian) operating system and commands
• Database experience is a plus (SQL)
• High attention to detail as well as the ability to work independently
• Excellent verbal and written English communication skills
• Driver’s licence and the flexibility to travel for occasional on-site support

Benefits

• Flexible hours with up to 50% of your time remote
• 6 weeks of paid vacation each year, plus an extra day off on your birthday
• High-performance laptop, state-of-the-art noise-cancelling headset, and other tech benefits
• Regular team events and two annual parties
• Spacious office with modern facilities on a green campus
• Dog-friendly office