Customer Service Specialist (m/w/d)
pflege.deHamburg, Germany
Posted February 12, 2026
Contract / Temporary
About the Company
Pflege.de, operated by web care LBJ GmbH, is Germany’s premier online portal for elderly care services. The platform aggregates a wide array of solutions— from home modifications and assistive technologies to expert guidance and informational content—designed to simplify caregiving and elevate seniors’ quality of life. With a user base exceeding 12 million visitors annually, it stands out as a digital market leader, recognized for its intuitive interface and relentless focus on innovation. Pflege.de’s commitment to accessibility, evidence‑based resources, and continuous service evolution makes it a trusted partner for families and caregivers across the country.
Job Description
Customer Service Specialist role in Hamburg with a hybrid work arrangement. Responsible for handling customer complaints, developing expertise in a specific area, and contributing to process improvements. Opportunity for personal development, teamwork, and a structured onboarding process.
Requirements
- Experience in the commercial environment or in customer service
- Solution-oriented thinking and a pragmatic working style
- Very good German skills in writing and speaking
- Comfortable use of a PC; CRM experience (e.g. Salesforce) is a plus
Benefits
- Structured onboarding with a personal introduction
- Hybrid work
- Germany ticket
- Bike leasing
- Health offers such as fitness allowances and massages
- Company pension scheme
- Corporate benefits
- Other extras
