Customer Service Representative

Pest-X Exterminating is seeking a dedicated and motivated Customer Service Representative to join our office team. The primary responsibility of this role is to ensure excellent customer service for our customers, supporting our branches, managing customer accounts, and contributing to the overall success of our operations.

Requirements

• Answer incoming calls promptly and professionally
• Engage with customers via email, text, webchat, and phone to address inquiries and concerns
• Recommend additional services to existing customers to meet their needs effectively
• Convert incoming leads into new customers through effective communication and persuasion
• Collaborate with the sales team to track and manage leads, ensuring efficient workflow
• Assist the back office in receivables collection and updating customer information
• Support front office operations by handling billing, statements, and scheduling efficiently
• Maintain accurate records of customer interactions and account details
• Conduct quality control calls to new and periodic existing customers, recording results
• Generate positive customer reviews for both yourself and the company to enhance reputation
• Handle Tier 1 customer complaints promptly and effectively, providing appropriate solutions and alternatives within specified timeframes
• Follow up with customers to ensure complaints are resolved satisfactorily
• Build and maintain strong relationships with customers through open and interactive communication
• Cover front office duties during peak times or staff absences as required
• Adhere to communication procedures, guidelines, and company policies
• Demonstrate courtesy and respect in all interactions with customers and colleagues
• Stay informed about pest control practices, products, and industry trends to provide informed assistance
• Remain flexible and willing to take on additional tasks or projects as assigned by management