Service Delivery Manager

We are seeking a Senior Services Delivery Manager to ensure efficient service delivery to clients, manage commitments, and lead escalation. The role focuses on proactive issue management, stakeholder collaboration, and cost-effective solution implementation. This is a full-time on-site position in Athens, Attica, Greece.

Requirements

• Act as the primary escalation point for service issues.
• Collaborate with internal teams and external stakeholders.
• Monitor and analyze service performance metrics.
• Lead service improvement initiatives.
• Manage service delivery budgets.
• Ensure compliance with regulatory requirements.
• Manage service delivery budgets
• Manage service delivery budgets, allocate resources efficiently.