Service Delivery Manager
Centorrino TechnologiesSydney, New South Wales, Australia
Posted October 28, 2025
Full Time
About the Company
Here at Centorrino Technologies, or CT as we like to call ourselves, we start with the customer and work our way back to the tech. Over the past decade we have been working hard to provide the very best managed ICT services to the education, government and corporate sectors. We exist to empower our customers with a frustration free tech environment, achieving this by creating an environment where employees love their work and deliver over and above customer’s expectations. All services and solutions with us are tailored to ensure the needs of each individual customer is put at the centre of every design. Beginning with our core offerings - Managed ICT Services, Solution Design, Project Delivery, Cloud implementation, migration and optimization, Backup & Disaster Recovery, Connectivity and Voice, Collaboration and Audio Visual and Staff Augmentation – we have a solution to meet all shapes and sizes. Learn more at www.ct.com.au/
Job Description
Centorrino Technologies is seeking a Service Delivery Manager to join their Sydney, NSW team. This role involves overseeing the end-to-end delivery of services, ensuring high-quality outcomes, and serving as a primary escalation point for customers. The ideal candidate will have strong technical understanding and communication skills, and contribute to continuous improvement initiatives.
Requirements
- Oversee the end-to-end delivery of services
- Proactively identify and drive continuous improvement initiatives
- Serve as a primary escalation point for customers
- Collaborate with Technical Support and external vendors
- Lead service-related communication with customers
- Develop and maintain strategic and technical roadmaps
- Support client retention and growth
Benefits
- Hybrid working
- Training and development opportunities
- Discounts and benefits
- IT equipment allowance
- Fun team events
