Front Office Manager

The Front Office Manager is responsible for managing all aspects of the Front Desk functions, including guest service, training, and conflict resolution.

Requirements

• Work shifts at the Front Desk overseeing all guest service needs.
• Welcome and register guests expeditiously, provide information to guests as needed.
• Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
• Adhere to policies regarding handling of employee’s cash bank.
• Reconcile all charges and cash received during shift.
• Process mail, messages, faxes and packages.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.
• Reward, discipline and document associate performance and provide timely counseling.
• Address associate complaints and resolve problems.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times.
• Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
• Process timecards and payroll as required.
• Ensure all associates are safety conscious and trained in safe work practices.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Benefits

• 401k Matching
• Generous Paid Time Off