The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Must be willing and able to work evenings, weekends and holidays.
Requirements
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Proficient at all Guest Service systems and processes.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Complete the following individual duties:
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check timecards to posted schedule.
- Submit daily report to General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned, requested or deemed necessary by management.
Benefits
- Medical, Dental and Vision Insurance
- 401k
- Vacation and Sick Leave
- Team Member Travel Program
- Quarterly team building and giving back to the communities