IT Field Engineer
Penningtons Manches CooperEngland, United Kingdom • England, United Kingdom
Posted October 20, 2025
Full Time
About the Company
Penningtons Manches Cooper delivers high-quality legal advice to businesses and individuals across the UK and internationally.
Job Description
The Field Engineer will provide first, second, and 3rd line support to customers, handling issues and requests both on-site and remotely. This role requires strong analytical, diagnostic, and communication skills to proactively resolve issues, and keeping customers informed. The position involves managing local resources, facilitating customer requests, and ensuring compliance with IT standards. A degree in IT or related field would be advantageous.
Requirements
- Acting as the main point of contact for central IT for physical incidents.
- Troubleshooting business applications and hardware.
- Managing customer services via ITSM tool.
- Administering AD, ensuring compliance, and project support.
- Liaising with 3rd party vendors.
- Escalating issues to management.
