As an Event Rental Consultant for Reverie Social, you'll play a vital role in delivering exceptional client experience by supporting our Sales team. You'll handle order processing, client communication, and post-order support, while being a friendly and reliable team player and problem solver.
Requirements
- Serve as the primary point of contact for all our sister companies' orders
- Monitor phones and emails daily, while processing orders, updating Salesforce leads/opportunities, and entering future client orders
- Track UPS shipments and previous day's pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed
- Use conflict resolution skills with professionalism and maintain composure under pressure
- Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication
- Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals
- Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service
- Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards
- Navigate multiple software platforms to manage orders, communications, and data entry simultaneously
- Assist with virtual design appointments and execute special projects as needed
- Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency
Benefits
- Competitive Pay
- Paid Time Off + Paid Holidays
- Support for your personal life + wellbeing
- We like to celebrate + we do it often!
- Encouragement for Volunteer Days + giving back to our communities
- We foster and embrace an inclusive and diverse work culture
- Medical, Dental, Vision, Life Insurance and a Flexible Spending Account
- Company-paid life insurance and short term disability insurance
- Vacation/Sick through Company Policy
- 401(k) Program as well as a generous Company match
