We are looking for a French Bilingual Customer Support Specialist II to deliver exceptional customer experiences through high-quality, empathetic, and solutions-driven support.
Requirements
- 2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
- Fluent in French and English (written and spoken)
- Proven ability to handle complex or escalated customer issues with professionalism and empathy
- Strong written communication skills with attention to tone, clarity, and accuracy
- Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
- Comfortable working independently in a remote setup
- Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)
Benefits
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Training and professional development opportunities