French Bilingual Customer Service Representative (HN)
PartnerHeroTegucigalpa, Francisco Morazán, Honduras • San Pedro Sula, Cortés, Honduras
Posted December 19, 2025
Full Time
About the Company
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
Job Description
We are looking for a French Bilingual Customer Support Specialist II to deliver exceptional customer experiences through high-quality, empathetic, and solutions-driven support. This role supports customers via email, chat, and/or voice, handling more complex inquiries that require strong product knowledge, critical thinking, and excellent communication skills in both French and English.
Requirements
- Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
- Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
- Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
- Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
- Adhere to SLA, QA, and compliance standards
- Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
- Act as a point of support for escalated or sensitive customer cases when needed
Benefits
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Training and professional development opportunities