Customer Success Manager - Enterprise

We are hiring an Enterprise Customer Success Manager to own a portfolio of 5–10 strategic accounts. This is a proactive, metrics-driven CSM position focused on Net Revenue Retention, customer health, and long-term value realization. The role requires analytical skills, commercial awareness, and the ability to communicate with senior stakeholders.

Requirements

• 3+ years in Account Management, Customer Success, or Revenue Ownership roles
• Direct ownership of renewal and/or expansion targets
• Experience managing mid-market or enterprise SaaS accounts
• Revenue Performance: Net Revenue Retention targets, Expansion or upsell quotas, Renewal rate goals
• Analytical Strength: Customer health frameworks and KPIs, Adoption %, Feature utilization, Retention trends, Time-to-value, and Revenue impact
• Communication Excellence: Written and verbal communication, Executive-ready documentation and presentation skills, Delivery of structured, concise updates
• Core Competencies: High ownership, Strong urgency, Systematic in approach, Committed to excellence
• Nice to Have: Experience in retail tech, loss prevention, or multi-location SaaS, Familiarity with CRM and BI tools, Experience building expansion playbooks, Comfortable traveling up to 25%

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k with employer contribution
• Paid time off
• Paid holidays
• Parental leave
• Professional development support