Technology Cloud Engineering Director

The Cloud Support Manager/Director is a critical leader for the Oracle Cloud Engineering Organization, responsible for resolving complex, technically complex customer issues. The role involves orchestrating collaboration between engineers, product managers, and leadership to drive issues to resolution. Success is measured by minimizing customer impact and enhancing customer satisfaction.

Requirements

• Confidential - Oracle Internal
• 5+ years of experience in a technical support, site reliability, or engineering role for a large-scale cloud platform
• 2+ years of experience in an escalation management, incident management, or technical account management role
• Strong understanding of cloud infrastructure components (compute, storage, networking, security)

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs