Technology Cloud Engineering Director

The Cloud Support Manager/Director is a leadership role responsible for resolving complex customer issues related to Oracle Cloud Engineering. This individual acts as the customer's primary point of contact, orchestrating collaboration between engineering, product, and leadership to ensure swift resolution and customer satisfaction. They focus on incident command, cross-functional leadership, and technical problem-solving.

Requirements

• Confidential – Oracle Internal
• 5+ years of experience in a technical support, site reliability, or engineering role for a large-scale cloud platform.
• 2+ years of experience in an escalation management, incident management, or technical account management role.
• Exceptional communication, negotiation, and de-escalation skills.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Inclusive workplace