AI Technical Support Specialist
OpenAISingapore, Singapore
Posted October 21, 2025
Full Time
About the Company
OpenAI is an AI research and deployment company focused on ensuring that general-purpose artificial intelligence benefits humanity. The company prioritizes safety and human needs in its development process, emphasizing diversity, equity, and inclusion to align with its mission of solving global challenges through AI. OpenAI's unique approach sets it apart by placing ethical considerations and societal impact at the forefront of its operations.
Job Description
OpenAI is seeking dedicated AI Technical Support Specialists to help customers maximize the value and adoption of their products. The role involves direct customer interaction, troubleshooting complex issues, and providing expert support to a diverse customer base. This position is crucial in building internal customer feedback operations and improving organizational processes.
Requirements
- 8+ years of experience in user operations, technical support, or support engineering roles.
- Fluency in English (spoken and written).
- Excellent problem-solving and communication skills.
- Proactive identification of pain points in customer solutions.
- Strong relationship-building skills.
- High horsepower, ability to multitask, and prioritization.
Benefits
- Hybrid work model (3 days in office per week)
- Relocation assistance
