AI Technical Support Specialist

The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

Requirements

• 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.
• Fluency in both Japanese and English is essential to effectively support customers in both local and global markets, as well as to collaborate closely with cross-functional teams at HQ.
• Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.

Benefits

• Hybrid work model of 3 days in the office per week
• Relocation assistance to new employees
• Reasonable accommodations to applicants with disabilities