Customer Experience Shift Manager, Sales

Ollie is a company that improves the lives of pets and pet parents nationwide by making human-grade pet food tailored to each dog's nutritional needs and delivering it directly to customers' doors. We're looking for a Customer Experience Sales Shift Manager to join our Canine Care Customer Experience team.

Requirements

• Lead and manage a team of customer experience sales associates
• Develop strategies to drive sales and retention
• Train and mentor team members
• Monitor individual and team performance
• Handle escalated customer situations
• Collaborate with management team to interview and onboard new team members
• Foster a culture of continuous improvement

Benefits

• Competitive salary
• Commission
• Stake in the company
• Sponsored 401k program
• Comprehensive health coverage
• Unlimited vacation policy
• Paid parental leave
• 1-week paw-ternity leave
• Free Ollie subscription