Customer Experience Associate

Ollie is a pet food company that delivers human-grade pet food directly to customers' doors. They are looking for a Customer Experience Associate to join their Canine Care team, a small group dedicated to ensuring every dog and their parent has a great experience.

Requirements

• Represent the Ollie brand voice to customers
• Manage customer relationships across multiple channels
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish CX Vision
• Develop and lead projects to improve the Ollie experience

Benefits

• Competitive hourly salary
• Sponsored 401k program with employer match
• Comprehensive health coverage
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Ollie subscription for one dog