Service Desk Team Leader

Join Novibet as a Service Desk Team Leader and empower a high-performing Service Desk team, championing best-in-class incident management, communication, and service coordination. As a leader, you will mentor and develop the team, manage performance, and drive continuous improvement.

Requirements

• BSc in Information Technology, Business, or relevant field
• 3+ years of experience in Service Desk, IT support, or similar roles
• 1+ year of experience in a people management or team lead role
• Strong knowledge of incident management and ITIL processes
• Fluency in Greek and English (both written and verbal)
• Experience with ITSM tools and reporting
• Excellent leadership, communication, and coaching skills

Benefits

• Competitive Compensation
• Health insurance
• Top-Notch Equipment
• Career Growth
• Free access to our gym facilities
• Inclusive Environment
• Engaging Activities